How your order gets to you

We want your order to arrive quickly, safely, and without any surprise costs. This page explains how we ship, what to expect, and what to do if something goes wrong along the way. We have kept it straightforward so you can plan with confidence.

Where we ship

We ship worldwide. Wherever you are, we can get your order to you. We do not have a list of excluded countries or regions. If you can place an order on our store, we can ship it to you.

We are especially proud to offer free shipping to every destination. There is no minimum order value, no threshold to reach, and no extra charge added at checkout. The price you see is the price you pay. All duties and customs are included as well, so there should be nothing extra to pay when your package arrives.

Dispatch times

Orders are dispatched within one to three business days. That means after you place your order, we need a short window to pick, pack, and hand it off to the carrier. We work to keep that window short, and in most cases your order will be on its way quickly.

If you place an order during a busy period, such as a holiday or a major sale, dispatch may take a little longer. We will always do our best to keep you informed. If there is a significant delay, we will reach out.

Delivery estimates

Once your order is dispatched, delivery usually takes an estimated six to twelve business days. This is an estimate, not a guarantee, because international shipping involves several steps and occasional delays that are outside our control. Weather, customs processing, and carrier volume can all affect timing.

Most orders arrive within the estimated window. If yours takes a little longer, please be patient. International packages sometimes sit at a sorting facility or customs checkpoint for a few days without any update. That does not mean something is wrong. It usually means the package is waiting its turn.

Tracking your order

When your order is dispatched, you will receive tracking information. You can use it to follow your package as it moves. Tracking updates are not always continuous. There may be gaps between scans, especially during international transit. If you see a gap, try not to worry. Check again in a day or two.

If tracking has not updated for an unusually long time, contact us through the Contact Us page and we will look into it with the carrier.

Duties and customs

All duties and customs are included in your order. You will not receive a separate bill for taxes or import fees. We know how frustrating it is to order something and then get surprised by an extra charge at delivery. We have built those costs into our pricing so you can shop with confidence.

If you are ever asked to pay an unexpected fee, please contact us before paying it so we can help sort out what happened.

Delivery issues

If your package arrives damaged, please let us know right away. Keep the packaging and take photos if you can. That helps us file a claim and get a replacement or refund moving quickly.

If your package is marked as delivered but you cannot find it, check around your property first, including with neighbors and building staff. Sometimes packages are left in a safe spot or with someone else. If you still cannot find it, contact us and we will help investigate.

If a package is returned to us because of an incorrect address or because it was not picked up, we will reach out to you to arrange next steps. Please double-check your address at checkout to avoid this situation.

Multiple items

If you order more than one item, they may ship separately. Different products may be stocked in different locations, and splitting an order can actually get things to you faster. If your order arrives in more than one package, do not worry. It is normal.

You will receive tracking for each package. If you receive one package and are waiting on another, check the tracking to see where the second one is.

Changing your address

If you need to change your shipping address, contact us as soon as possible. If your order has not yet been packed, we can usually update it. If it has already shipped, we may not be able to change the destination, but we will help you figure out the best option.

Questions

If you have any questions about shipping, or if you want to check on an order, please reach out through our Contact Us page. We are happy to help and will give you a clear answer. Thank you for shopping with us.