Returns that respect your time

Trying a new product should not feel like a gamble. We want you to feel confident when you order from us, which is why we offer a generous return window and a straightforward process. This page explains how returns and refunds work, so you know exactly what to expect.

Our goal is simple. If something is not right, we want to fix it. No runaround, no endless forms, no hidden conditions designed to trip you up. Just a clear path to a refund or a replacement.

Our 60-day window

You have 60 days from the date of delivery to return an item. That is two full months to try it, think about it, and decide whether it is right for you. We can offer this because we believe in what we make, and because we think you should have real time to make up your mind.

The window starts when your package is delivered, not when you place the order. Delivery usually takes an estimated six to twelve business days, so you will have plenty of time after your package arrives. If you are unsure about the delivery date, check your tracking information or reach out to us and we will help you confirm.

What can be returned

In general, you can return products that are unused or only lightly tried, in their original packaging where possible. We understand that you may need to open a product to see whether you like it. That is fine. What we ask is that you do not send back empty containers or products that have been substantially used beyond what is needed to evaluate them.

If a product arrives damaged or defective, that is a different situation. Contact us right away, and we will make it right. You do not need to worry about the return window in cases like that. We will work with you on a replacement or a refund.

If you received the wrong item, let us know as soon as you notice. We will sort it out quickly and make sure you get what you ordered.

How to start a return

To start a return, contact us through our Contact Us page. Tell us your order number, the item you want to return, and a brief reason. We will reply with instructions on how to send it back.

Please do not ship anything back before contacting us. We want to make sure the return goes to the right place and that we have a record of it. This helps us process your refund faster and avoids packages getting lost.

When you send the item back, please pack it securely. If you have the original packaging, use it. If not, use a sturdy box or mailer that will protect the product in transit. Include a note with your order number if you can, so we can match the return to your order.

Refund timing

Once your return arrives, we process the refund within five to ten business days. The money goes back to your original payment method. Depending on your bank or card issuer, it may take a little additional time to appear on your statement. That part is out of our hands, but it usually resolves quickly.

We will let you know when your return has been received and when the refund has been issued. If you have not seen the money after a reasonable amount of time, contact us and we will look into it.

Shipping costs on returns

Shipping is free on all orders, worldwide, with no minimum and all duties and customs included. For returns, the process is simple and we will walk you through it. If the return is due to a mistake on our side, such as a wrong or damaged item, we will take care of the cost. If the return is because you changed your mind, we will still help you through the process and explain any details before you send anything back.

Exchanges

If you would rather exchange a product than get a refund, let us know. We are happy to help you swap one flavor for another or one product for a different one. The same 60-day window applies. Contact us through the Contact Us page and we will guide you through it.

Questions about a specific order

Every situation is a little different, and we know that. If you are unsure whether your item qualifies for a return, or if you have a special circumstance, just ask. Reach out through our Contact Us page and explain what is going on. We will give you a straight answer and work with you to find a solution.

We would rather have a conversation than hide behind a policy. Our rules are here to make things clear, not to create obstacles. If something does not feel fair to you, tell us, and we will do our best to make it right.

Thank you

Thank you for giving our products a try. We know you have choices, and we appreciate that you chose us. If a return is needed, we will handle it with the same care we put into everything else. Our Contact Us page is always open if you need us.